A public summary of what The Thriving Mindset coaching can provide, the boundaries of the service and how safety concerns are handled.

VERSION 1.0 | EFFECTIVE 6 August 2026

 

This service is not crisis support

If you or someone else is in immediate danger or needs urgent life-saving help, call 999. If you need urgent mental health support in England but it is not an immediate emergency, use NHS 111 online or call 111 and select the mental health option. Samaritans can be called free at any time on 116 123. The Thriving Mindset inbox and coaching service are not monitored as an emergency service.

 

1. What The Thriving Mindset coaching is for

The Thriving Mindset helps adult clients recognise patterns, understand difficult situations, reconnect with what matters and take an appropriate first step. Coaching is collaborative, reflective and action-focused. It is not a medical, clinical, therapeutic, crisis, safeguarding, legal or regulated financial service.

Our work is guided by clear boundaries. We will not promise secrecy, diagnose a condition, investigate abuse, attempt to manage a crisis beyond our competence or keep someone inside coaching when another kind of support is more appropriate.

 

2. What coaching may help with

Subject to the individual coach’s competence and the agreed service, The Thriving Mindset may support adult clients with:

• recognising patterns connected with burnout, overwhelm, motivation, self-sabotage, work pressure and career crossroads;

• reflecting on boundaries, values, identity, attention, habits, leadership and intentional living;

• creating a practical plan or first step;

• preparing for a conversation with an employer, family member, GP or another professional;

• reviewing actions, learning and course correction; and

• identifying when specialist help may be appropriate.

A coach must only deliver work for which they have suitable experience, training, insurance and authorisation. Lived experience may strengthen the work but does not replace professional competence or justify making clinical claims.

 

3. What coaching cannot provide

• Diagnosing burnout, depression, anxiety, trauma, addiction, neurodivergence or any medical or mental health condition.

• Providing psychotherapy, counselling, psychiatric care, medical advice, medication advice or crisis intervention.

• Assessing suicide risk as a clinical professional or creating a clinical safety plan.

• Giving legal advice, employment law advice, regulated financial advice, investment advice or personalised debt solutions.

• Investigating allegations of abuse, conducting forensic interviews or deciding whether a crime occurred.

• Providing one-to-one coaching to a child or young person under 18 under the current operating model.

• Promising confidentiality where disclosure may be required to protect a person or comply with law.

• Guaranteeing an outcome or encouraging a client to stop prescribed treatment or disregard qualified advice.

 

4. Suitability before coaching begins

Before coaching begins, the client should receive clear scope information and complete a proportionate enquiry or suitability process. The coach should consider:

• age and identity;

• the client’s goal and whether coaching is a suitable method;

• any current professional support relevant to safe delivery;

• whether the client can understand and agree to the service;

• accessibility and reasonable adjustment needs;

• any disclosed immediate risk, safeguarding concern or crisis;

• conflicts of interest, dependency risks and dual relationships; and

• whether the coach has the competence and capacity to accept the work.

You will not be asked for unnecessary medical detail. Where sensitive information is genuinely needed for suitability or safety, the purpose, legal basis, access and retention must be explained in the privacy information provided before coaching.

 

5. Confidentiality and its limits

Information should normally remain confidential and be used only for the agreed service. Disclosure without consent may be justified where there is a legal requirement or a necessary and proportionate safeguarding reason, including serious risk to the person, risk to others, abuse or neglect of a child or adult at risk, or a serious concern involving a person in a position of trust.

Where practical and safe, the person should be told what information may be shared, with whom and why. Their views should be considered. Consent is not always required where the risk, law or public interest justifies disclosure, but the decision and reasoning must be recorded.

Information sharing must follow data protection law. Data protection is not a reason to ignore safeguarding, but safeguarding does not permit unrestricted disclosure. Share only what is relevant and necessary.

 

6. Referral and signposting

1. Explain the boundary. State plainly what coaching can and cannot provide and why another service may be better placed to help.

2. Identify the level of urgency. Distinguish emergency, urgent, safeguarding and routine specialist support.

3. Offer a proportionate route. Provide current contact information for the appropriate service, not an enormous generic list.

4. Support, but do not take over. With consent, the coach may help the client prepare what to say or remain present while the client makes contact, where safe and appropriate.

5. Confirm the coaching decision. Agree whether coaching will continue, pause or end.

6. Record the action. Document the concern, advice, consent, information shared, referral and outcome known at the time.

 

7. Children and young people

• No direct one-to-one coaching contract may be entered into with a person under 18 under the current model.

• A parent or organisation cannot bypass this boundary by booking on a young person’s behalf.

• A young person who contacts the website may receive brief, age-appropriate public signposting, but must not be drawn into an ongoing private coaching conversation.

• Where a child safeguarding concern is disclosed, the concern must be handled under this policy even if the child is not the client.

• Any future under-18 service requires a separate design and approval process covering competence, parental responsibility, the child’s voice, consent, privacy, DBS eligibility, safer recruitment, insurance, local safeguarding arrangements and escalation.

 

8. What happens if a safety or safeguarding concern arises

We will listen calmly, take the concern seriously and avoid making promises that everything will be fine. We may ask plain questions to understand whether anyone is in immediate danger and whether emergency help is already involved.

We cannot promise absolute secrecy. Where the law or a necessary and proportionate safeguarding reason requires it, limited information may be shared with an appropriate service. We will share only what is relevant and necessary, and where it is safe and lawful to do so we will explain the proposed disclosure.

The Thriving Mindset does not investigate abuse or determine whether a crime has occurred. We may pause or end coaching and signpost or refer the person to emergency, clinical, safeguarding, legal or other specialist support.

 

9. Questions, concerns and complaints

Questions about coaching scope or safety can be sent to thethrivingmindset@yahoo.com. To make a complaint, put “Complaint” in the subject line. Complaints are handled under the Complaints, Concerns & Feedback Policy.