Where we deliver what happens after a direct website order and what to do if something goes wrong.

VERSION 1.0 | EFFECTIVE 6 August 2026

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We want your books and journals to arrive safely, clearly and without a scavenger hunt through small print. This policy explains where we deliver, what happens after an order and what to do if something goes wrong.

 

1. Who fulfils direct orders

Direct website orders are sold by SCW Resources Limited, trading as The Thriving Mindset. Company number 14817952. Registered office: 22 Victoria Gardens, Cradley Heath, England, B64 5LX.

Delivery enquiries: thethrivingmindset@yahoo.com

 

2. Where we deliver

We currently deliver direct website orders to addresses within the United Kingdom only.

Available destinations will be shown at checkout. If a destination is not offered, we have not agreed to deliver there. Please contact us before placing an order if you are unsure.

 

3. Processing and dispatch

Estimated dispatch times are shown on the relevant product page, at checkout or in the order confirmation. We aim to dispatch within the stated period.

Working days exclude Saturdays, Sundays and public holidays in England. Personalised products, signed batches, pre-orders and made-to-order items may have different timescales, which will be shown before purchase.

We will send an order acknowledgement and, where available, a dispatch of confirmation or tracking information. An order containing several products may be dispatched together or in separate parcels where this is reasonable.

 

4. Delivery options and charges

The available delivery methods estimated times and total delivery charge are shown before you place the order. We do not add an unavoidable delivery or handling charge after you have committed to the purchase.

Delivery estimates are not guaranteed dates unless we expressly agree that a particular date is essential. Unless another period is agreed, goods will be delivered within 30 days after the contract is made.

 

5. Pre-orders and release dates

A pre-order product will show an expected release or dispatch period. Production and print dates can move. If a material delay occurs, we will provide an update and explain any cancellation or refund option available to you.

If a basket combines an in-stock product with a pre-order, the product page or checkout should explain whether the order will be held and sent together or dispatched separately.

 

6. Delivery address

Please check the delivery address carefully before payment. Contact us immediately if you notice an error. We will try to amend the order, but this may not be possible once fulfilment or dispatch has started.

If a parcel is returned because the address supplied was incomplete or incorrect, we may ask you to pay the actual, clearly explained cost of redelivery. This does not apply where the problem was caused by us or the carrier acting on our behalf.

 

7. Missed delivery or collection

A carrier may leave instructions, arrange another attempt, use a safe place where authorised or hold the parcel for collection. Please follow the carrier’s instructions within the stated period. Contact us if the tracking information is unclear or the parcel is returned to us.

 

8. Delayed or missing orders

Tracking pages occasionally update slowly. If the estimated delivery period has passed, check the tracking information and any safe place or collection notice, then contact us with your order number.

We will investigate with the fulfilment provider or carrier. Where the order is confirmed lost, we will offer an appropriate replacement or refund. We will not ask you to pursue our carrier as a condition of your consumer rights.

 

9. Damaged parcels or incorrect items

If a book arrives damaged, misprinted, incomplete or different from what you ordered, contact us as soon as reasonably possible. Photographs of the parcel and item can help us resolve transit damage quickly, but we will not use the absence of a photograph to remove a legal right. Our Returns & Refunds Policy explains replacements, refunds and return costs.

 

10. Risk and delivery

The risk of loss or damage remains with us until the goods are delivered to you, or to a person you identify to receive them. If you independently arrange a carrier that we did not offer, different legal rules may apply from the point where we hand the goods to that carrier.

 

11. International delivery

We do not currently offer direct international delivery through the website. Products bought through Amazon or another retailer may have different delivery availability and terms.

 

12. Digital products

E-books and direct digital downloads are not shipped physically. Access or download information will be sent or displayed as described on the product page and order confirmation. Digital cancellation and fault rights are explained in the Terms & Conditions of Sale and Returns & Refunds Policy.

 

13. Purchases from another retailer

If Amazon, another bookseller or an app store took the payment, that retailer controls dispatch, tracking, delivery support and refunds. Please use the help route in your retailer account or order confirmation. The Thriving Mindset cannot change or refund an order placed with another seller.

 

14. Contact and updates

For delivery help, contact: thethrivingmindset@yahoo.com.